Delivery + Returns
Locations and delivery times
We know that once you’ve placed your skincare order, you’d like it delivered as soon as possible. We offer different shipping options to a number of countries. For information on international shipping options, please check the delivery information and costs at checkout.
Dispatching your order
Our dispatch team aims to ship orders same day if ordered by 2pm. However, during busy periods it can take up to 48 hours to ship your order. If you have any queries or have an urgent order, you can email the team at orders@jamesandjake.com and we will do our best to prioritise your parcel.
Packaging
You can choose the packaging you would like at the checkout stage. There are two options, both free of charge:
Premium - James + Jake branded gift pouch and luxury tissue (free)
Low waste - plain, eco-friendly packaging (free)
With our premium branded gift packaging, which comes with a James + Jake pouch and luxury tissue paper, you also have the option to send a personal gift message.
Christmas 2024
James + Jake’s warehouse operates Monday to Friday between 9am and 6pm, excluding UK public holidays. For deliveries in time for Christmas Day 2024, the following dates apply:
UK 24 HOUR TRACKED ROYAL MAIL
For Christmas delivery order by 5pm Friday 20 Dec
UK 48 HOUR TRACKED ROYAL MAIL
For Christmas delivery order by 5pm Thursday 19 Dec
USA TRACKED PARCELFORCE
For Christmas delivery order by 5pm (GMT) Thursday 12 Dec
Standard Shipping Charges and Delivery
FREE UK DELIVERY | Orders Over £30 | 3 - 5 working days
UK 24 HOUR TRACKED ROYAL MAIL | 2 - 3 working days | £4.50UK
Orders received by 2pm will be shipped same day or next working day
UK 48 HOUR TRACKED ROYAL MAIL | 3 - 5 working days | £3.50
Orders received by 2pm will be shipped same day or next working day
USA FAST TRACKED PARCELFORCE | 3 - 5 working days | £8.00
INTERNATIONAL (SELECTED REGIONS) | 7 - 10 working days | £15
Returns
Our goods are created in England from high quality ingredients and all packages are quality checked by hand before leaving James + Jake. If you are not completely satisfied with your order, returns are easy. In order for us to process the return and issue your refund, please return your order to us within 28 working days from purchase. Simply email orders@jamesandjake.com quoting your order reference number and reason for return and we will contact you with further instructions.
In accordance with our terms and conditions, we do not cover the costs of returning goods and products must be unopened, unused and in original condition. In the interests of hygiene we are unable to accept any items that have been used or with broken seals.