All things orders

CUSTOMER SERVICE

We hope everything arrived with you safely and you are enjoying using your James + Jake products. If you’d like to speak to someone about the goods you received or you would like to give us feedback, feel free to get in touch using the information below.

CONTACT US

Email: orders@jamesandjake.com
Call: +44 (0)20 3948 1824 

We are incredibly proud of our product quality and each package is personally checked by a member of our team before it leaves our distribution centre. If for any reason you are not happy with yours, please get in touch. We endeavour to respond to customer service emails within 24 hours, seven days a week.

If you call us out of usual business hours, we aim to return your call on the next working day.

ACCOUNT HOLDERS

If you registered online with us, access your private account 24/7 by signing in using the link at the top of this page. If you haven’t done this yet, we highly recommend it for convenient shopping and a more personal experience. View previous purchases for easy repeat orders, manage your secure address and payment information for a swift checkout and opt in to receive limited-time-only promotions or articles from the James + Jake editorial team.

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